Specialized Revenue Cycle Management

Spravato Billing Services

Dedicated medical billing, prior authorization management, and REMS compliance auditing for healthcare providers administering esketamine.

Services Workflow

Administrative support for esketamine treatments

We manage prior authorizations, billing codes, and compliance documentation.

Prior Authorizations

We pre-screen patient clinical charts and manage the prior authorization request process to confirm medical necessity requirements are documented.

  • Antidepressant trial history verification
  • Clinical criteria checklist pre-screening
  • Payer-specific submission management
100%
Spravato Focus
98%+
Clean Claim Rate
2 Hour
Observation Audited
Commercial PlansMedicareMedicaid

Clinical Overview

What is Spravato?

Spravato is the brand name for esketamine nasal spray, self-administered by the patient under direct medical supervision in a certified healthcare setting.

What Conditions Does Spravato Treat?

It is approved for treatment-resistant depression, and for depressive symptoms in adults with major depressive disorder who have acute suicidal ideation or behavior. It is used alongside an oral antidepressant, not as a standalone therapy.

How Spravato Is Administered

Treatment runs on a phased schedule: a frequent induction period, then a tapered maintenance schedule. Each session includes dosing, at least two hours of monitoring, and an assessment before discharge. The patient cannot drive afterward.

RCM Complexity

Why Spravato Billing Is Different

Most behavioral health billing is a psychotherapy code and a diagnosis. A Spravato session is a high-cost drug, a supervised administration, a two-hour monitoring window, a federal safety program, and a payer authorization, all attached to one visit. Miss any single piece and the whole claim fails.

High-Cost Medication Complexity

One session involves a drug that can run into four figures. A denied claim does not cost you a visit fee. It costs you the medication you already put into the patient.

Prior Authorization Requirements

Nearly every payer requires it, and most require it more than once. Induction gets approved. Maintenance needs its own approval. The approval expires mid-course. Money leaves quietly.

REMS Program Requirements

Spravato is dispensed only through a restricted safety program. Your practice must be certified, the patient enrolled, and the administration documented in a way that survives an audit.

Comprehensive RCM

Our Spravato Medical Billing Services

We run the full revenue cycle for your Spravato program. Not a piece of it.

Patient Registration

Demographics, insurance, and REMS enrollment captured at intake. Errors here show up as denials three weeks later, so we front-load the accuracy.

Insurance Eligibility

Active coverage confirmed before the first dose, including behavioral health carve-outs. Those often sit with a different payer than the medical plan, and that gap catches practices out constantly.

Benefits Investigation

Coverage detail, patient responsibility, deductible status, visit limits, and site-of-care requirements documented before treatment starts. The patient knows their cost. You know your reimbursement.

Prior Authorization

Submission, tracking, renewal, escalation. We watch expiry dates and start renewals ahead of them, not after a session has already been delivered under a lapsed approval.

Medical Coding

Drug, encounter, and observation coded to the specific payer's accepted format. Medicare gets G-codes. Commercial gets J0013 plus E/M and prolonged services. No generic copy-pasting.

Claim Submission

Claims scrubbed against payer-specific edits and submitted, typically within one business day of the session.

Payment Posting

Payments reconciled against expected reimbursement. Underpayments get flagged, not absorbed.

AR & Denial Management

Aging claims worked on a schedule. Denials triaged, corrected, and resubmitted. Root causes are fixed at the front end so the same denials stop repeating.

Appeals & Reporting

Formal appeals built with medical necessity narratives and payer policy language. Monthly reporting on collections, AR aging, and payer performance.

Standard Operating Procedure

Our Step-by-Step Spravato Billing Process

We follow a strict, structured workflow to ensure no session is lost to authorization or coding errors.

1

Patient Referral

Record created, REMS enrollment confirmed.

2

Insurance Verification

Medical and behavioral health coverage checked separately.

3

Benefits Investigation

Cost share, authorization requirements, and site-of-care rules documented.

4

Prior Authorization

Requested with clinical justification. Approval logged with expiry monitoring.

5

Treatment Scheduling

Sessions scheduled inside the authorized treatment window.

6

Clinical Documentation

Dosing, supervision, observation times, and assessment captured by your team.

7

Medical Coding

Drug units, E/M level, prolonged service, and diagnosis assembled to payer spec.

8

Claim Submission

Scrubbed and filed within one business day.

9

Payment Posting

Remittance posted, reconciled, variances flagged.

10

AR Follow-Up

Unpaid claims actively pursued.

11

Denial Resolution

Corrected and resubmitted with the actual deficiency resolved.

12

Appeals Management

Escalated where the denial is wrong on the merits.

13

Monthly Reporting

The full financial picture, delivered transparently to your team.

Proven Expertise

Why Choose Us for Your Spravato RCM

Most billing companies will tell you they handle behavioral health. Ask them what changed about esketamine coding on January 1, 2026. The answer tells you everything.

We Bill Spravato Every Week

This is not a vertical we picked up last quarter. We know which payers accept which codes, which portals stall, and where the denials come from before they arrive.

We Track the Code Changes

S0013 was retired and replaced by J0013 effective January 1, 2026. Some payers still run J3490 during transitions. We reconcile our grids the week changes take effect.

Authorization Calendar

Spravato authorizations expire mid-course. We treat renewal as a scheduled calendar event, not an afterthought, keeping your approvals continuous.

One Named Account Manager

A dedicated specialist who knows your practice, your payers, and your patients. No anonymous support ticket queues or rotating off-shore pods.

Buy-and-Bill Risk Aware

When you purchase high-cost drugs, a denied claim is a direct financial loss. Our front-end verification safeguards you against buy-and-bill inventory exposure.

HIPAA-Compliant by Design

Secure server infrastructure, signed Business Associate Agreements (BAAs), fully trained staff, and documented strict access controls.

We Work Inside Your Systems

Your EHR, your practice management platform. No complex data migration, no software rip-and-replace required.

Measured on Collections

Not on claims submitted. Not on tickets closed. Our performance is measured strictly on the cash that actually lands in your bank account.

Payer & Facility Versatility

Who We Serve

We support clinics of all sizes and configurations administering esketamine.

Spravato Clinics

Outpatient practices adding Spravato treatment lines to their clinical catalog.

Behavioral Health Practices

Multi-provider groups managing treatment-resistant depression alongside therapy.

Mental Health Centers

Community clinics handling complex payer dynamics, including state Medicaid plans.

Hospital Outpatient (HOPD)

Outpatient departments requiring billing under facility revenue codes and G0463.

Private Practices

Solo and small practice groups who cannot afford to carry long-term buy-and-bill debt.

Multi-Location Groups

Enterprise organizations requiring standardized billing workflows across locations.

CPT & HCPCS Coding

Spravato Coding & Billing Essentials

Correct code selection and unit calculation are critical to prevent claims rejections and audits.

HCPCS Codes Overview

Esketamine is billed with a HCPCS code representing the drug itself. As of January 1, 2026, J0013 (1 mg units) replaced S0013 for commercial and Medicaid plans. Medicare uses bundled G2082 (up to 56 mg) and G2083 (over 56 mg).

CPT Codes Overview

Commercial observation is billed separately using an E/M code (99202–99215) paired with prolonged service CPT codes: 99415 and 99416 (staff time), or 99417 / G2212 (physician time).

Diagnosis, POS & Rev Codes

We use codes like F33.2 and F32.2 for depression, adding R45.851 for suicidal ideation. POS matches locations (POS 11/19/22) and facilities use revenue code 0636 paired with clinic visit code 051X.

Coding Best Practices:

  • Confirm accepted code sets before scheduling, not after rejections.
  • Report drug units in milligrams, matching the exact dose.
  • Match billed observation time minute for minute to clinical records.
  • Rebuild payer rules yearly. 2026 proved codes move quickly.

Coding disclaimer: General guidance current as of 2026, not a substitute for your payer's policy or local MAC coverage determination rules.

Audit Readiness

Documentation Checklist for Successful Claims

Auditors check clinical documentation to match claim observation times. Ensure every session file has these elements checked before submitting to billing:

  • Diagnosis supports the FDA indication
  • Prior oral antidepressant trials fully documented
  • Prior authorization active and unexpired for session
  • Administered dose and units recorded in chart
  • Observation start and end times recorded
  • Supervising clinician identified and documented
  • Discharge safety assessment completed
  • Clinical note signed and dated by provider

Safety & Audit Recoupment Protection

Spravato REMS Program Compliance

What Is REMS?

A Risk Evaluation and Mitigation Strategy is an FDA-required safety program for drugs carrying serious risks. Spravato is dispensed only through a certified setting, to an enrolled patient, with documented monitoring.

Why REMS Matters

REMS is both a clinical obligation and a billing one. Gaps in REMS compliance logs produce audits, claims rejections, and post-payment clawbacks.

REMS Documentation Requirements

Your records must show the drug was administered under strict REMS safety conditions, with patient enrollment and facility certification status readily available.

Compliance Best Practices

  • Keep facility certification active and staff training documented.
  • Confirm patient REMS enrollment before scheduling the first dose.
  • Document post-administration blood pressure monitoring intervals identically.
  • Store REMS records where billing teams can access them during payer audits.

Payer Mix Management

Insurance Coverage & Reimbursement Support

We specialize in verifying and submitting claims across Medicare, Medicaid, and commercial plans.

Medicare Bundles

Medicare uses bundled G-codes (G2082 and G2083) to cover drug procurement and observation monitoring. Standard drug codes like J0013 are not payable on Medicare outpatient claims.

Medicaid Variations

Medicaid guidelines and authorization rules differ state by state. Some require prior approvals, specific NDC reporting formats, or impose visit limits.

Commercial Step Therapy

Commercial plans require universal prior authorization. We compile the clinical histories of prior oral treatment failures to satisfy commercial step therapy rules.

Financial Workflow

Buy-and-Bill Process Explained

Under buy-and-bill, your practice carries the acquisition cost of Spravato until the payer reimburses. Slow claims become cash flow blockages.

1. Drug Procurement

Medication ordered through certified REMS channels. The clinic pays the distributor upfront.

2. Inventory Management

Doses matched to scheduled treatments. We prevent ordering too early (tying up cash) or too late (canceling appointments).

3. Storage & Wastage

Doses stored securely. Spravato kit wastage documented and billed with appropriate JW/JZ modifiers.

4. Claim Matching

Drug, administration, and monitoring billed on the same claim with milligram-specific units matching the exact dose.

Claim Scrubber Warnings

Common Reasons Spravato Claims Get Denied

Avoid these common coding and administrative pitfalls that halt clinic reimbursement.

Missing or Expired Authorization

The prior authorization lapsed between the induction and maintenance phases, and no renewal was initiated.

Incorrect Payer Code Sets

Submitting retired S0013 codes, billing J0013 to Medicare, or sending Medicare G-codes to commercial payers.

Drug Unit Coding Errors

Billing drug lines as 1 unit instead of 56/84 units, or submitting units that do not match the chart notes.

Medicare Unbundling

Submitting separate E/M codes or prolonged observation codes alongside G2082 or G2083, which CMS prohibits.

Diagnosis Mismatches

ICD-10 codes that do not support treatment-resistant depression, or missing antidepressant trial histories.

Observation Time Discrepancies

The observation duration billed on prolonged service lines does not match the start/stop times in notes.

Revenue Recovery

Appeals & Denial Recovery

Every denial is triaged and resolved. We do not resubmit unchanged claims. We analyze root causes and construct formal appeals with medical necessity histories.

Root Cause Analysis

We log and categorize every rejection, tracking patterns back to intake or documentation to fix rejections at the source.

Aged Claim Recovery

We audit historic written-off denials to recover collectable revenue that fell within past filing windows.

RCM Performance Indicators

RCM Reporting & Analytics

FPARFirst-Pass Acceptance Rate of clean claims.
NCRNet Collection Rate vs expected rates.
DSODays Sales Outstanding (Days in AR).
PPRPayer Performance & Contract evaluation.

Client Feedback

What Our Clients Say

Read about denial recovery and prior authorization management from active Spravato providers.

"Our denial rate went from 22% down to under 5% within four months of outsourcing our billing. Our buy-and-bill cash flow was completely stabilized."

— Clinical Director, Outpatient Psychiatry, 3 Locations

"Having a named account manager who understands esketamine coding saves us hours of paperwork every single week. Authorization renewals are handled automatically."

— Operations Manager, Behavioral Health Center

"The transition from our previous billing agency was seamless. They set up pre-screens in our EHR and immediately resolved a backlog of denied J0013 claims."

— Practice Administrator, Private Mental Health Group

Service Terms

Our Pricing for Spravato Billing

No setup fees. No long-term lock-in. You pay on what we collect, aligning our incentives with yours.

Percentage Model

We quote a standard percentage fee based on your monthly collections and claim volumes. This covers the full revenue cycle: benefits check, eligibility verification, prior authorizations, billing coding, claim scrub, posting, AR follow-up, denials, appeals, and monthly analytics.

What is not included:

Credentialing, provider enrollment, and large EHR data migrations are quoted separately based on your specific requirements.

Spravato Guidebook

Resources for Spravato Providers

Read our clinical guides, CPT coding standards, and reimbursement rules to optimize your clinic operations.

Frequently asked questions

How is the Spravato drug billed for commercial insurance?

For commercial plans, we bill esketamine using HCPCS code J0013. We calculate the units based on the dosage administered: 56 units for a 56 mg dose, or 84 units for an 84 mg dose.

What codes are used for Medicare Spravato claims?

Medicare claims require bundled billing. We use G2082 for a 56 mg dose and G2083 for an 84 mg dose. These codes include the drug, administration, and the required two-hour observation period.

Why are Spravato claims frequently denied?

Claims are often denied due to prior authorization omissions, missing documentation of the two-hour observation period, or incorrect unit billing of code J0013.

What is the prior authorization criteria for treatment-resistant depression?

Payers typically require documented clinical evidence that the patient has failed at least two different oral antidepressants of adequate dose and duration in the current major depressive episode.

Audit your billing

Secure your Spravato billing revenue

Contact our billing specialists to review your prior authorization workflows and claims documentation.